"As my dad would say, “Perspective has an expiration date, no matter how hard you try to hold on to it.” Unfortunately, when you lose the viewpoint of the people you’re responsible for managing, you also tend to lose your empathy for them. We’d all be better leaders if we could tap back into what it felt like to be led. But it’s hard to reclaim that headspace, and journaling was a way to hedge against that loss." (Will Guidara in "Unreasonable Hospitality")